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Why do the Words you use with patients matter?
The evolving science of interpersonal neurophysiology gives us insights into how the relationship between a healthcare provider and the patient can change the outcome. Part of this science is about the words we use and how we use them create an experience that can...
Therapeutic Alliance – Three Steps
Three Steps to Achieving a Therapeutic Alliance This term has gotten a lot of attention recently as the entire U.S. healthcare system begins to move ever so gradually towards a value-based payment model. I think it will be clear to everybody that we will not be able...
The “New” Science of Patient Engagement
The US healthcare system is struggling to explain how the many technological advances have resulted in anything less than the most effective healthcare system in the world. In spite of the tremendous gains in innovation and technology, the US healthcare system falls...
Psyched Up!
I agree that that arguing seems to be an important part of psychology. I sense that psychology has been mired down in a Game of Thrones where the question that keeps people on the edge of their seat is who will survive. I am learning through all of these...
The One Thing You Must Know To Get Patients Moving – How To Uncover Patients’ Goals
One of the most common questions we get from health care providers is, “What can I say to my patients who don’t follow my medical advice (such as doing home exercise programs or following medication and diet regimens)? The methods providers generally use to motivate...
Changing Your Perceptions with Difficult Patients: Stepping into Self
This article describes the three perceptual positions and how providers can step into the Self position to strengthen relating, set effective boundaries with patients, and improve outcomes. The three main perceptual positions are Self, Other and Observer. To...
Changing Your Perceptions with Difficult Patients: Stepping Into Observer
This article describes the three perceptual positions and how providers can step into a robust Observer position to advance problem-solving, improve outcomes, and prevent compassion fatigue (better known as burnout). The three main perceptual positions are Self, Other...
Strategic Communication Course
If you’re a PT or Physical Therapy clinic owner, you have probably heard of the research linking quality patient-provider alliance and communication skills to improved patient outcomes. If not, that’s okay. We’re on it for you. We’re hosting a 2-day introduction to...